Your Returns Are Leaking Margin. ReverseSignal Recovers It.
Companies sell through more channels than ever: direct, retail, wholesale, specialty. Returns flow back through all of them, and the seams between are where margin and recovered value disappear. ReverseSignal is the operations layer that ties every authorization decision to its outcome. Now you can tune policies, routing, and disposition to recover more on every return.
The Problem
Every channel returns differently. Nothing ties them together.
Direct returns hit your net sales. Retail returns hit your trade allowances. Wholesale returns hit your AR. Partner and field returns hit inventory you don't directly control.
Four channels. Four systems. Four definitions of "approved." Each channel decides what to approve. None of them see what their decisions actually recovered.
You're reconciling spreadsheets after the fact and making policy decisions on data that never agrees with itself. Fraud slips through the seams. Recovery underperforms. The numbers never quite explain the loss.
Reconcile the Reverse Flow. Then Optimize What It Recovers.
ReverseSignal spans every channel and every operation. It captures every authorization decision, wherever it originates, and ties it to what actually happens, physically and financially: receipt, grading, disposition, recovery.
That single source of truth makes optimization possible for the first time:
Channel Reconciliation
Tie every authorization decision across every channel to what actually came back.
End-to-End Attribution
See what every approval recovered. Attribute cost, recovery, and fraud exposure back to the channel and policy that produced them.
Continuous Optimization
Tune policies, routing, and disposition against real outcomes, not assumptions.
Built for teams who've outgrown channel-by-channel returns tools and need a unified approach to returns operations and optimization.
What "Optimize" Actually Looks Like
Once the reverse flow is instrumented, optimization stops being theoretical. Each of these decisions becomes a place to recover margin:
- Policy generosity. Find where strict policies cost more than they save, and where loose ones quietly leak margin.
- Fraud exposure. Calibrate authorization thresholds against the chargeback, grading, and no-receipt outcomes they produce.
- Logistics routing. Send each return to the destination that nets the most recovery, not just the closest dock.
- Receipt and grading. Don't let the dock be where the data stops. Every inspection should sharpen tomorrow's authorization, surface a listing problem, or expose a quality defect at the source.
- Recovery yield. See what each disposition path actually produces, by SKU, condition, and sales channel.
Built by someone who started on the shop floor remanufacturing returns, and ended up as IT Director for global returns at a Fortune 50 manufacturer. 15+ years, 80+ countries, and every major channel. ReverseSignal is the platform those systems were trying to become.
Early Validation Phase
We're validating this approach with select companies. If you sell through more than one channel, process meaningful return volume, and can't get a clean picture across the seams, let's talk.
Walk Us Through Your Returns